Privacy Policy

GravityX VR Conyers LLC ("GravityX," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at gravityxvr.com, use our services, or visit our venue.

1. Information We Collect

We collect the following types of information:

Personal Information (provided by you)

• Full name
• Email address
• Phone number
• Date of birth
• Billing address
• Emergency contact information

This information is collected when you make a booking, complete a waiver, sign up for promotions, or contact us directly.

Device & Usage Information (collected automatically)

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring website or source

Marketing Preferences

• Email opt-in/opt-out status
• Communication channel preferences

2. How We Use Your Information

We use the information we collect to:

• Process bookings and reservations
• Facilitate waiver completion and check-in
• Communicate about your booking (confirmations, reminders, updates)
• Respond to customer service inquiries
• Improve website performance and user experience
• Send promotional emails and offers (with your consent)
• Analyze usage patterns to improve our services

3. How We Share Your Information

GravityX does not sell your personal information to third parties. We may share information with:

• Service providers: Trusted partners who help us operate (e.g., Roller for booking/POS, email platforms for marketing, payment processors)
• Legal obligations: When required by law, subpoena, or court order
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience on our website. For full details on what cookies we use and how to manage them, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Update or correct inaccurate information
• Delete your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, email us at info@gravityxvr.com.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by GravityX. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

GravityX does not knowingly collect personal information from children under 13 without parental consent. If we discover that we have collected information from a child under 13 without proper consent, we will delete that information promptly. Parents or guardians can contact us at info@gravityxvr.com regarding their child's data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

• Email: info@gravityxvr.com
• Phone: (770) 407-8782
• Address: 1360 Dogwood Dr SE, Suite 400, Conyers, GA 30013